How long has Greater Dayton Construction Group been in business? Greater Dayton Construction Group has been restoring homes and commercial businesses in the Miami Valley for nearly 30 years. Our Company was founded in 1987, and is still locally owned and operated.
Who does Greater Dayton Construction Group work for? You! You are our customer. We are committed to you, getting your home restored, and you back into your home while making the process as seamless as possible.
Should I get other estimates before proceeding? Getting other estimates is a personal decision. It’s very easy to compare prices but very difficult to compare scopes of work and specifications and even more difficult to compare service and craftsmanship. All too often people are tempted by a lower price and live to regret it when they don’t get the job they expected or worse, things start falling apart. Our advice has always been — hire a contractor you trust and feel confident will do a professional job for you.
What is an insurance deductible? When do I pay? An insurance deductible is the homeowner’s financial responsibility of repair costs. Deductibles are collected at the time of contract signing. However, pending the insurance carrier, situations can vary. Arrangements should be made with your Project Manager or Greater Dayton Insurance Claim Specialist.
What is replacement cost? Replacement cost is the cost to repair or replace the damaged item with an item of like kind and quality, without deduction for depreciation.
What is actual cash value? Actual cash value is based on the cost to repair or replace the damaged item with an item of like kind and quality, less depreciation.
How is depreciation calculated? The most common method of calculating depreciation is based on the life expectancy of the item, with adjustments made for the item’s age and condition. For example, the normal life expectancy of a composition roof is 20 years. Under normal conditions, the roof depreciates at a rate of 5 percent per year. If the roof is eight years old with typical wear and tear, the depreciated amount is 40 percent (5 percent x 8 years = 40 percent). The actual cash value of the roof is 60 percent of the replacement cost (100 percent – 40 percent = 60 percent).
How am I reimbursed? Your homeowner’s policy may have replacement cost coverage on the structure. If it does, full reimbursement for replacement costs may take place in the form of two or more payments. You receive an initial payment from the adjuster with the estimate. This initial payment is for the full cost or for the actual cash value of the repair. If the payment is for actual cash value, an “amount deferred” is listed on the claim settlement report. This amount can be claimed upon completion of the work.
Do you guarantee your prices? The price we quote is guaranteed as long as the scope of work and specifications don’t change. If you request different materials, exceed your allowances or additional work is needed, the price may change. You will be informed if and whenever this occurs. In order to know whether something has changed requires that every task and item be clearly spelled out in writing so there is a clear record of the agreement. Greater Dayton Construction Group provides very detailed proposals so you will know exactly what was included and what wasn’t.
What can I, as the customer, do during the restoration process? You are a very important part of the restoration process. You have two very important functions: (1) Any selections that are needed for your project are made by the scheduled date (provided by the Project Manager) and (2) Communicate, Communicate, Communicate! Contacting us with questions and concerns in a timely manner will reduce the amount of stress, errors, and delays.
Who coordinates workers? Your Project Manager is responsible for selecting and coordinating all workers that will be assigned to you project.
Will Greater Dayton Construction Group take care of securing permits or will that be left up to me? The Greater Dayton Construction Group production team is responsible for getting permits and scheduling inspections so the homeowner isn’t inconvenienced.
Will your company take care of the trash and debris disposal? The Greater Dayton Construction Group personnel working at the residence, unless the homeowner states otherwise, handles all trash and debris removal.
Do you warranty the work that you do? We provide a written warranty for all work we perform. Should you happen to have a problem with a component of your project, upon notification, we will respond as soon as possible to correct any warranty problem that you may have.
What is a timeline/schedule? Why is it important? A timeline schedule is an outline specific to each job. Its purpose is to track and maintain the progress of the job. You have been provided with the schedule for your job in this packet. This gives you an “at a glance” tool to see in what order the project items will be completed, on what date the task is scheduled and how long the task will take.
How can I ensure my project stays on schedule? Just like every job is different, there are many reasons a job can get behind! The most common reasons are:
- Weather delays (For exterior applications: roof, painting, siding, etc)
- Material delivery; due to lead times
- Inspections (if needed)
- Customer selections have not been made and turned into the Project Manager or Service Coordinator. Lack of a final selection may result in a default or comparable item to be used for inspection purposes.
What if I want to make changes to the original scope of work? Additional work or upgraded material requested by the homeowner will be treated as a “Change Order.” Your Project Manager will provide you with an estimate of the requested changes. Once approved, the homeowner is responsible for the total of charges. A deposit of half will be due at signing. The remaining balance is due at completion of the change.
Can I visit my house during restoration? Your safety is very important to us. We suggest that you schedule a weekly meeting to meet at the home with the Project Manager or Project Coordinator to walk you through the home.
I haven’t seen any progress in my home the last few days, what’s going on? Sometimes, the reasons are beyond our control! Weather delays, materials on back-order, inspections, inspection delays and (re) permitting.
Why is my house so messy? This is referred to as the “ugly duckling” stage. Noise, foot traffic, material scraps, dust and trash are an unfortunate side affect of the reconstruction. At the end of each workday, we will make every effort to maintain a clean and organized worksite.
What happens after the project is completed? Your Project Manager will schedule a meeting with you to review a “close-out” packet. This packet will include your warranty information.